Frequently Asked Questions
Orders and payment
We offer purchases with card and invoice payment through Klarna. Klarna is an electronic payment partner for Visa and Mastercard.
If you have chosen invoice from Klarna and do not pay the amount wthin the deadline, payment reminder and further follow-up will be carried out by Klarna
With us, you always get free shipping.
All prices are included VAT.
We also cover customs fees. There will therefore be no additional unforeseen charges for you when shopping with us.
We ship to the entire EU, Switzerland and Norway.
If you are a customer from the USA, you can order from our USA online store
All products shipped within Europe is sent from our location in Mo i Rana, Norway.
Your package will get carried with Post Nord, DPD and DHL, depending on where you are located
When we receive an order, our team works hard to get it packed and shipped as soon as possible – it should be shipped already the next day.
Please note that our warehouse sends items every working day and does not process orders during the weekends.
From the time we receive your order, and it is delivered to you, depends on where you are located.
Norway: 2-5 days
Sweden and Denmark: 4-7 days
EU: 7 – 12 days
Switzerland and England: 3-7 days
When placing an order in our online store, you should receive an order confirmation email at your specified email address.
If you have placed an order and do not receive a confirmation email, please contact us at info@heymat.com and we’ll help you out.
As soon your order is shipped from us, you’ll receive a shipping confirmation with a tracking number.
If you don’t receive the tracking number, please contact us at info@heymat.com and we’ll help you out.
If you are experiencing issues when trying to place an order, please contact us at info@heymat.com and we will help you with making the order.
If you have a gift card you wish to use, enter the gift card code when you reach the payment page.
The gift card value is deducted from the total, and you can pay any excess amount with our payment solutions
If a product you have purchased are out of stock, we will give you feedback on this and inform you about the expected delivery time
Return and refunds
For international returns, please email info@heymat.no for additional information
If you are not satisfied with the product, please return it within 30 days. The mat must be unused and undamaged.
Return fee Europe: 20€
We will refund the amount as soon as we receive the package in return.
If you have chosen invoice as payment method, this must be paid if we receive the item after the payment deadline has been exceeded
FAQ
No, unfortunately, we do not deliver Heymat in custom sizes. We hope we’ll be able to do this in the future.
The mats can withstand under-floot heating. However, different floors can be sensitive to coverage, and since a Heymat has a dense rubber backing, it may be advantageous to check the floor periodically for the first time
No, Heymat does not contain any endocrine disrupting or carcinogenic substances
Our products are manufactured in Belgium and the USA.
We use factories that specializes on mats with high quality and optimal function.
Maintenance
In our assortment, we currently have two different qualities. Heymat Original and Heymat+. These require slightly different maintenance.
Here you can find more information about how to wash your Heymat
When washing Heymat Original, you should use ordinary laundry detergent without bleach
After the mat has been rolled up or washed in the machine, the rubber may curl slightly. This will straighten out shortly after the mat is laid on the floor
The colors of Heymat will stay well over time, both through daily use and through sunlight exposure