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 FAQs

How do I clean my mat?

Vacuuming is the most effective way to clean the mat on a daily basis. Small mats can be shaken outside to remove any sand and grit trapped in the pile.

After a while, the textile surface may require more thorough cleaning, and it doesn’t hurt to clean the rubber now and then. The mat can be washed in a washing machine at 40oC and dried in a tumble dryer. If your washing machine has limited capacity, you can send the mat to a professional laundry.

Can the mat be used outdoors as well?

Yes, your Heymat can also be used outside, as long as it is under roof. The mat should not be exposed to direct sunlight over time, as the colours will fade.

The rubber is wavy and my mat will not lie flat.

The rubber backing is flexible and may appear wavy when you first roll it out, but the mat will quickly flatten out and lie flat.

Will the mat shrink?

The mat will always shrink a little with the first wash. However, your Heymat is delivered pre-washed, and should not shrink. There is always a chance, though, that it might shrink a little bit more if you were to wash and/or dry it at high temperatures.

Why is my mat shedding?

The surface and backing of your mat are vulcanised at high temperatures. If your mat is shedding, it could be an indication of a production defect. Please contact us. If your mat is defective, we will replace it.

My mat smells of rubber. How do I get rid of the smell?

A new Heymat will always smell a bit rubbery at first. The smell will not persist long, however. Hang your mat outside for a short while before putting it back, and the smell will disappear.

Do Heymats come in any size I want?

Some of our designs can be delivered in customised sizes. Contact us for more information.

Can I use the mat if I have under-floor heating?

In most cases you should not encounter any problems. If your heating system is old and does not have a thermostat, or if you have a wooden floor that is sensitive to heat, you should regularly lift the mat and feel the floor to make sure it does not get too hot for the first few days.

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