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Terms & Conditions

Information

Heymats are delivered by PostNord and must be collected by the customer from PostNord’s nearest delivery point. If you have ordered goods from our warehouse, delivery will normally be within 1 week. For mats that are not in stock, delivery will normally take up to 4 weeks.

Mats sent to us for cleaning/maintenance will normally be returned from us within 2-3 working days. Washing bags will be dispatched via Posten the same day as we receive your order.

Terms & Conditions

GENERAL
This purchase is regulated by the Standard Sales Conditions for Consumer Purchases of Goods over the Internet, given below. By “consumer purchases” is meant here sales of goods to consumers who are not primarily acting for commercial purposes, and in which the seller is acting for commercial purposes by selling goods via the Internet.

Sales to consumers are regulated inter alia by the Consumer Purchase Act and the Consumer Purchases Cancellation Act.

THE CONTRACT
The contract between a buyer and seller consists of the information regarding the purchase given by the seller in the ordering section of the online shop (including e.g. information on the nature of the good, its quantity, quality, other properties, price and conditions of delivery), any direct correspondence between the parties (such as e-mail), as well as these Sales Conditions.

In the event of conflict between the information regarding the purchase given by the seller in the ordering section of the online shop, the direct correspondence between the parties and the terms given in the sales conditions, the direct correspondence between the parties and the information given in the ordering section will prevail upon the sales conditions. The sales conditions will however prevail if the information given by the seller or the correspondence contain terms in conflict with binding legislation.

THE PARTIES
The seller is Heymat AS. The buyer is the person who places the order.

PRICES
The prices, which are stated in the online shop, include value added tax unless the buyer chooses to show the price ex VAT or is registered as a user from a country other than Norway. All prices are given in NOK unless specified otherwise on the product side. Information on the total costs payable by the buyer, including all taxes (value added tax, customs etc.) and costs of delivery (freight, postage, invoicing charges, packaging and so on) as well as a breakdown of the costs, is to be given in the ordering section before the order is placed. (Goods deliveries to Svalbard or Jan Mayen shall be sold without the addition of value added tax.)

CONCLUSION OF A CONTRACT
The contract is binding for both parties as soon as the seller receives the buyer’s order. However, a party is not bound by the contract if orthographical or typological errors have occurred in the offer made by the seller in the ordering section of the online shop or in the buyer’s order, and the other party realised or should have realised that such an error was present.

ORDER CONFIRMATION
The buyer receives an order confirmation immediately after the purchase is completed. The buyer is advised to check that the order confirmation agrees with the order in terms of total number ordered, type of goods, price, etc. If the order confirmation does not agree with the order then the buyer should contact the seller as soon as possible.

PAYMENT
The seller may charge the buyer for the good at the time it is sent from the seller to the buyer. If the buyer uses a credit card or debit card to make the payment, the seller may hold the funds on the card when the order is placed.

A credit card is a payment card with which payments are settled subsequent to the time of purchase when the credit issuer (credit card company) sends an invoice with a payment requirement to the cardholder. A debit card is a payment card linked to a deposit account. Use of such a card entails funds being drawn from the user’s account and transferred to the merchant’s account.

When paying by credit card, the Credit Sales Act will be applicable.

DIBS invoice

An easy, secure and flexible method of payment.

– Receive your order before you pay
– 14 days’ credit
– Part-payment after delivery
– Easy and safe

TERMS & CONDITIONS FOR DIBS INVOICE
If the buyer chooses to pay via a DIBS Invoice, the invoice will accompany the order or be sent by e-mail. There is an invoice charge and 14 days’ credit. With late payment, a reminder and/or notice of debt collection will be sent, including mandatory charges. The invoice is paid to Arvato Finance AS, which is a DIBS partner. Arvato Finance AS implements a standard credit check and for private customers delivery will only be made to the address registered in the National Public Register. The buyer must be 18 years old. Deliveries to trade customers will only be made the company’s registered address. The company must also be registered in the country in which the purchase is made. Regulations relating to door and remote sales do not apply for trade purchases.

PART-PAYMENT
DIBS offers a part-payment service in cooperation with Arvato Finance AS. The buyer may choose to pay a specified “minimum amount to pay” on a monthly invoice or a higher amount if convenient. The buyer may also settle the remaining credit amount in full at no extra cost.

1: What is part-payment?

Part-payment enables the buyer to pay for an order at his/her own rate. A part-payment account can also be used to purchase from the webstore.

2: What does “minimum amount to pay” mean?

Monthly invoices will always specify the “minimum amount to pay” as a limited amount of the used credit. The customer is always free to pay a higher amount or settle the credit amount in full.

3: Who is eligible for a part-payment account?

The customer must be 18 years of age, have a Norwegian national ID number and an address registered in the Norwegian Public Registry. The address cannot be a PO Box address.

Granting of a part-payment account is subject to a satisfactory credit check. The credit check will generate a duplicate letter containing the buyer’s credit details.

In the event of late payment or default, the customer agrees that the credit details may be sent to Gothia AS.

4: Monthly amount and activation of a part-payment account

To acquire a part-payment account the customer must pay the “activation fee” specified on the invoice. When payment is received, the customer will receive a credit agreement that must be signed and returned in the stamped and addressed envelope provided within the deadline stated. When the agreement is signed and registered the customer’s part-payment account will be opened.

5: Payment

A monthly invoice is issued by Gothia AS. The invoice will specify “minimum amount to pay”. The customer is free to pay the amount stated or pay a higher amount.

The part-payment account will run until the full credit amount is settled. The customer may at any time pay the remaining credit amount in full to Arvato Finance AS without incurring any further costs.

6: What does it cost?

The cost consists of an establishing fee and a monthly administration fee. The establishment fee is a non-recurring cost that is paid when the part-payment account is opened.

In addition, the customer pays an annual interest of (at present) 19.50 % of the credit amount. The interest is capitalized every month.

The following is a representative example of the annual effective interest:

The credit amount is NOK 20,000 and payment is monthly over 12 months with a monthly administration fee of NOK 50 and a one-time establishment fee of NOK 95.

Effective interest is 25.63% per year.

The total credit cost is NOK 2,750 and the total credit amount is NOK 22,570.

7: Payment-free months

The customer has an opportunity to use two payment-free months per year. To avail of this opportunity, the customer should contact customer service at kundeservice@arvato.com or +47 22 87 89 70.

8: Missing payment

In the event of a missing payment, the entire amount remaining will fall due for payment and the part-payment account will be closed.

9: Information

The customer can request Arvato Finance As to send information about customer relationship, etc. by e-mail by checking the respective box for this on the credit agreement. Otherwise, this information will be sent to the customer’s registered address.

Visit www.dibsfaktura.no for more information about DIBS Invoice (Norwegian and Swedish only)

Please do not hesitate to call us if you have any queries. You can reach us on +47 21 55 44 33.

Delivery

Delivery of the good from seller to buyer shall occur in the manner, place and at the time stated in the ordering section of the webstore.

If the delivery time is not stated in the ordering section, the seller shall deliver the good to the buyer within reasonable time and no later than 30 days after the order is placed by the customer. If the seller is to ensure that the good is sent to the buyer, he/she is required to have the good dispatched to the destination in an appropriate way and under normal conditions for such transport. The destination is to the buyer unless other, special agreements are made between the parties.

Product risk

Product risk becomes the responsibility of the buyer as soon as the item is taken over by the buyer according to the contract. If at the time of delivery the buyer neglects to take over a product that is placed at his/her disposal according to the contract, the buyer nonetheless holds the risk of loss or damage due to properties of the product itself.

Right of cancellation

The buyer may change his/her mind and use the right of cancellation of the agreement according to the provisions of the Cancellation Act. A right of cancellation means that the buyer may return a good to the seller without reason, even if it does not have any defects and even if it has not yet been delivered. The buyer must inform the seller that he/she will exercise this right within 14 days after the good, the prescribed information concerning the right, and the cancellation period form has been received.

If the buyer receives the cancellation period form and the necessary information at a later time than the time of product delivery, the cancellation period will begin on the day that the buyer receives the cancellation period form and information. If the buyer has not received sufficient information or a cancellation period form, the cancellation period will expire three months after the good is received. If the buyer has not received any information about the right of cancellation at all, the period will be one year.

For reasons of certification, the information from the buyer to the seller concerning the exercise of the cancellation right should be in writing (cancellation period form, e-mail, fax or letter), and must contain information on how the buyer will return the good to the seller.

When the cancellation right is exercised, the buyer must return the goods without due delay, and no later than 14 days after the right is exercised, or delivery them to the seller if the seller has not offered to collect the goods.

If the buyer has expressly chosen a form of delivery other than the standard delivery offered by the seller, the seller shall nevertheless not be liable for any additional costs that may result from this.

The seller must reimburse the buyer without due delay and no later than 14 days from when the buyer exercises his/her cancellation right. Unless something else is expressly agreed with the buyer, reimbursement will occur using the same payment channel used by the buyer. The buyer will not be charged any form of fee as a result of the reimbursement.

The seller can withhold payment until the goods are received, or until the buyer has presented proof that the goods have been dispatched. This does not apply if the seller offers to collect the goods.

If the buyer exercises his/her cancellation right, he/she must pay the costs associated with the returning the goods.

The buyer may check the goods before he/she cancels the purchase. However, the goods must be deliverable to the seller in approximately the same condition and quantity as it was when the buyer received it. The seller may demand compensation for the reduction in value of the goods as a result of any handling of the goods by the seller that is deemed unnecessary for determining the nature, characteristics and function of the goods.

The buyer should return the good to the seller in its original packaging, if possible. The buyer may not cancel purchases of items that deteriorate quickly, items which due to their nature cannot be returned, sound or video recordings (including CDs and DVDs) or computer software on which the seal is broken.

Checking the good

When the buyer receives the good, it is recommended that he/she to a reasonable extent checks whether it corresponds with the order, whether it has been damaged during transport or if it is defective in any other way. If the good does not correspond with the order or is defective, the buyer must notify the seller of this in a claim; cf. the section in this agreement concerning “Defect claims and time limit for reporting claims in the event of delay”.

Defect claims and time limit for reporting claims in the event of delay

If the good is defective, the buyer must inform the seller within a reasonable amount of time that he/she would like to make a defect claim. The time limit for this may never be less than two months from the time the consumer discovered the defect.

The claim must, however, be made within two years from the time that the buyer took over the good. If the good or parts of it are meant to last for a significantly longer period of time, the time limit for the claim will be five years. In case of delay, a claim must be made to the seller within a reasonable amount of time after the set time of delivery has arrived and the good is not delivered. If the good is paid for by credit card, the buyer may also choose to send a claim directly to the credit issuer (the credit card company). The notice to the seller or credit issuer should be in writing (e-mail, fax or letter).

The buyer’s rights regarding delays

If the seller does not deliver the good or delivers it later than what was agreed between the parties, and this is not due to the buyer or circumstances on the buyer’s side, the buyer may, according to the regulations listed in Chapter 5 of the Consumer Purchases Act and depending on the circumstances, hold back the payable amount, demand fulfilment, terminate the contract and demand compensation from the seller.

Fulfilment: If the seller does not deliver the good at the set time of delivery, the buyer may adhere to the purchase and set a reasonable additional time limit for fulfilment by the seller. However, the buyer may not demand fulfilment if there is an obstacle to fulfilment which the seller cannot overcome or if fulfilment will involve a disadvantage or cost so great for the seller that it stands in significant disproportion to the buyer’s interest in having the seller fulfil the purchase. If these difficulties cease within a reasonable amount of time, the consumer may require fulfilment.

Termination: The buyer may terminate the contract with the seller if the delay is significant or if the seller does not deliver the good within the additional time limit for fulfilment the buyer has set. However, the buyer may not terminate the contract before the additional time limit is reached, unless the seller has stated that he/she will not fulfil within this time limit.

Compensation: Furthermore, the buyer may demand compensation for losses incurred due to delay caused by the seller; cf. Consumer Purchases Act section 24.

The buyer must report any claim to the seller; cf. the section in this agreement concerning “Defect claims and time limit for reporting claims in the event of delay”.

The buyer’s rights regarding defects

If the good is defective and this is not the fault of the buyer or due to conditions on the buyer’s side, the buyer may, according to the regulations of the Consumer Purchases Act, Chapter 6 and depending on the circumstances, withhold the payment, choose between correction and redelivery, demanding a discount, demanding the contract terminated and compensation from the seller.

Correction or redelivery: If the good is defective, the buyer may require that the seller correct the error or redeliver an equivalent good. The seller may object to the buyer’s requirement if fulfilment of the requirement is impossible or involves unreasonable expenses for the seller.

The seller shall complete the correction or redelivery within a reasonable amount of time. The correction or redelivery shall be done without expense for the buyer, without the risk that the buyer will not have his/her expenses covered and without significant inconvenience for the buyer. The seller may not attempt correction or redelivery more than twice for the same defect, unless there are special reasons making further attempts reasonable.

Even if the buyer claims neither correction nor redelivery, the seller may offer correction or redelivery if this is done without delay. If the seller provides such correction or redelivery, the buyer may not demand a discount or termination of the contract.

Discount: If the defect is not corrected or redelivered, the buyer may demand a proportionate discount.

Termination: Instead of a discount, the buyer may terminate the contract, except in the case of insignificant defects.

Compensation: The buyer may also demand compensation for financial losses suffered as a result of the product defect; cf. Consumer Purchases Act section 33.

The buyer must present any claims to the seller; cf. the section in this agreement concerning “Defect claims and time limit for reporting claims in the event of delay”. The regulations concerning claims apply in addition to and independently of the regulations concerning the cancellation right and any warranties given by the seller.

The seller’s rights in case of the buyer’s breach of contract

If the buyer fails to pay or otherwise fulfil his/her contractual duties, and this is not the fault of the seller or conditions on the seller’s side, the seller may, according to the regulations in Chapter 9 of the Consumer Purchases Act and depending on the circumstances, withhold the good, demand fulfilment of the contract, demand the contract terminated along with compensation from the buyer. The seller may also, depending on the circumstances, charge interest in case of delayed payment, a collection fee and a fee for non-prepaid, uncollected goods.

Fulfilment: If the buyer does not pay, the seller may adhere to the purchase and demand that the buyer pay its cost (fulfilment). If the good is not delivered, the seller will lose his/her right if he/she waits unreasonably long to make the demand.

Termination: Upon significant non-payment breach or any other significant breach by the buyer, the seller may terminate the contract. However, the seller may not terminate the contract after the payment has been made.

The seller may also terminate the purchase if the buyer does not pay within a reasonable additional due date for fulfilment set by the seller. However, the seller may not terminate the purchase before the additional due date, unless the buyer has stated that he/she will not pay.

Compensation: The seller may demand compensation from the buyer for financial losses incurred as a result of a contractual breach from the buyer’s side; cf. Consumer Purchases Act section 46.

Interest relating to delayed payment/collection fee: If the buyer does not pay the amount specified in the contract, the seller may charge interest on the amount, according to the Act Relating to Interest on Overdue Payments. In cases where payment is not made, the debt may be sent for collection after a warning has been issued, and the buyer may then be held responsible for fees according to the Act relating to Debt Collection and Other Debt Recovery.

Fees for uncollected, non-prepaid items: If the buyer fails to collect unpaid items, the seller may charge the buyer with a fee of NOK 500 plus return shipping. The fee shall at maximum cover the seller’s actual expenses in delivering the good to the buyer. Such a fee cannot be charged to buyers under 18 years of age.

Warranties

Warranties given by the seller or producer give the buyer additional rights beyond those mandatory rights he/she has by law. Thus, a warranty does not imply any limitation on the buyer’s right to make claims or demands in case of delay or defects according points “The buyer’s rights regarding delays” and “The buyer’s rights regarding defects”.

Personal data

Unless the buyer consents otherwise, the seller may only obtain and save whatever personal data is necessary for the seller to complete his/her duties according to the contract. Personal data of buyers under 15 years of age may not be obtained unless the seller has obtained consent from parents or guardians. The buyer’s personal data shall be given to others only if this is necessary for the seller to fulfil the contract with the buyer, or in cases where this is required by law. The seller may only obtain the buyer’s national identification number if there is an actual need for secure identification and such obtainment is necessary.

If the seller wishes to use the buyer’s personal data for other purposes, such as sending advertisements or information to the buyer beyond what is necessary to fulfil the contract, the seller must obtain consent from the buyer upon conclusion of the contract. The seller must inform the buyer of how the personal data will be used and who will use it. The buyer’s consent must be voluntary and given actively, e.g. by ticking a box.

It shall be simple for the buyer to contact the seller, for instance by telephone or email, if he/she has questions concerning the seller’s use of personal data or if he/she wishes the seller to delete or change the personal data.

Cookies

Heymat’s webstore contains cookies. You may browse around the webstore without cookies, but you won’t be able to conduct a purchase. Heymat uses cookies to manage the content of your shopping basket. It is a small piece of data that our website asks your browser to store on your machine. We also store information about whether you have opted to view the category pages with or without images. If your browser or firewall is set to prevent the storage of cookies, the website may stop functioning or you may have difficulty completing a sale.

Conflict resolution

The parties shall attempt to resolve any disputes amicably. The buyer may contact the Consumer Council of Norway for assistance in cases of dispute with the seller. If an amicable resolution is not attained after mediation by the Consumer Council, the parties may request in writing that the Consumer Council present the dispute to the Consumer Disputes Commission (13). Decisions made by the Consumer Disputes Commission are legally valid for four weeks after pronouncement. Before the decision becomes legally valid, the parties may, by sending a writ of summons to the Consumer Disputes Commission, bring the decision before the District Court.

(13) See the Consumer Dispute Act No. 18 of 28 April 1978.

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